About Me

A dedicated and results-driven professional with over 5 years of experience in customer service, management, and retail. My career has been marked by consistent progression, from Crew Member to Manager at McDonald's, a customer service role at iFLY Melbourne, and my recent promotion from 2IC to Store Manager in the retail sector. I possess strong leadership, problem-solving, and communication skills, with a proven ability to manage teams, drive customer satisfaction, and exceed business goals.

Professional Experience

  • Store manager

    Laundrie BBO

    • Mar 25 - Currently working here.

    • Australia

    I oversee the day-to-day operations of the store, ensuring all activities align with company standards, policies, and compliance requirements. I lead and manage a team of staff, handling recruitment, training, and ongoing performance development to m

Skills

  • Customer Service
  • leadership
  • Staff development
  • Conflict Resolution
  • Work under pressue
  • Implement KPIs

Education

  • La Trobe

    Undergrad - Social Psychology

    • Nov 2025
    • Bundoora VIC, Australia

    Grade: D